Accessibility for Ontarians with Disabilities - Xpera Risk Mitigation and Investigation

Accessibility Standards for Customer Service

The government of Ontario has developed mandatory accessibility standards that will identify, remove, and prevent barriers for people with disabilities and applies to both public and private sector organizations across Ontario.

The Accessibility for Ontarians with Disabilities Act (AODA) focuses on the core principles of:

Xpera is committed to providing excellent customer service and has adopted the policies required by the Accessibility Standards for Customer Service, which reflect the commitment of our organization to accommodate the needs of persons with disabilities and to eliminate barriers that may impede access to our goods and services.

Notice of Temporary Disruption

A notice of service disruption will be posted in the event of a planned or unexpected disruption in the Xpera facilities or services that may be used by persons with disabilities.  These may include elevator or lift outages, areas designated for repairs or servicing, pathways, and assistive devices. This notice will be made available at the physical site, and on our website.  It will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Feedback

We would like to hear your comments, questions and suggestions about the provisions of our services to people with disabilities.

Please complete the feedback form downloadable here and submit to:

By Email:

AODAfeedback@xpera.ca

By Fax:
1-416-449-9889

By Phone:
1-877-695-6575

By Mail or in Person:

Xpera
Human Resources
101-155 Gordon Baker Road
Toronto, ON
M2H 3N5