Property Insurance Investigations

Property claims make up over 30% of claims in the Canadian marketplace, meaning investigative services are crucial to insurers to protect their business. Xpera investigates suspicious loss indicators to uncover positive financial results and a more effective resolution for the file.

Xpera has been the industry leader in the Canadian investigation sector since 1975. Our Special Investigations Unit (SIU), Open Source Intelligence (OSINT) team and background support investigators have the diversity and knowledge necessary to provide investigative service for all types of property claims. We specialize in financial background and motive inquiries, theft and fire loss investigations, insurance history investigations, product and service liability, bond losses & defalcation, and video documentation of loss scenes.

Our investigators are trained in the most advanced and up to date research, surveillance, photography, interviewing and statement-taking procedures and techniques, adhering to and exceeding all currently accepted legal practices to ensure the highest evidentiary value for mediations, arbitrations, and trial applications. Xpera provides the most detailed and factual reports in the industry, which are relied upon by the adjusters, examiners, and legal counsel of major insurers around the world.

Through our subsidiary, Emergency Security Management (ESM), we also provide fast response site security services for post loss sites and catastrophic events across Canada.