Accessibility Standards for Customer Service

The government of Ontario has developed mandatory accessibility standards that will identify, remove, and prevent barriers for people with disabilities and applies to both public and private sector organizations across Ontario.

The Accessibility for Ontarians with Disabilities Act (AODA) focuses on the core principles of:

  • Dignity and Independence – Customer service will be provided in a manner that respects the dignity and independence of people with disabilities. 
  • Integrated Services – that allow people with disabilities to fully benefit from the same services, in the same place and in the same or similar manner as other clients. 
  • Equal Opportunity – People with disabilities will be given an equal opportunity to use and benefit from services. 

Xpera is committed to providing excellent customer service and has adopted the policies required by the Accessibility Standards for Customer Service, which reflect the commitment of our organization to accommodate the needs of persons with disabilities and to eliminate barriers that may impede access to our goods and services.

Notice of Temporary Disruption

A notice of service disruption will be posted in the event of a planned or unexpected disruption in the Xpera facilities or services that may be used by persons with disabilities.  These may include elevator or lift outages, areas designated for repairs or servicing, pathways, and assistive devices. This notice will be made available at the physical site, and on our website.  It will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.